Congratulations Nick Frendzel!
We are excited to recognize Nick Frendzel as our 2020 Employee of the Year.
Nick has been with CNB Bank for 5 years and is currently on our Customer Contact Center team. Nick was nominated four times during 2020 for Employee of the Month and subsequently chosen by the CNB Bank team as our Employee of the Year.
Nick was selected for his helpfulness, job knowledge, customer service skills and professionalism. As a Contact Center Associate, Nick is known for his exceptional customer service throughout all banking channels, whether by phone, online or in person. He has made such an impact on our customers that some have traveled into the office to personally thank him.
One customer stated “I would like to know where he works so I can meet him. He is always so helpful.” Another said “Nick is a caring and compassionate banker. After losing my safe deposit box key, he calmed me down and kept me from tears. He made such an impact on me; I came in the next day to thank him in person”.
Nick is a Berkeley Springs native and is well known in our hometown. In addition to his passion for helping others, he enjoys the outdoors including hiking and fishing.
When asked what he loves about CNB Bank, Nick said, “I love CNB’s involvement in our community. As a hometown guy, it’s important to me for us to be involved.”