Always Supported. Never Stuck.
Unlike a traditional ATM, you’re never on your own.
If you have a question, need clarification, or want guidance, a live CNB Personal Banker is available during operating hours to assist you face-to-face through secure video.
Every screen includes access to live assistance, so you can bank independently — with backup available anytime.
Frequently Asked Questions
What can I do at a CNB Now Self-Service Banking machine?
CNB Now allows you to complete many everyday banking transactions, including:
- Cash withdrawals
- Deposits (cash or checks)
- Transfers between accounts
- Loan payments
- Balance inquiries
- Check cashing
- During operating hours, you can also connect with a live CNB Personal Banker for assistance.
When can I speak with a CNB Personal Banker?
Live assistance is available during expanded service hours. Simply tap “Request Assistance” on the screen to connect with a CNB Personal Banker through secure video.
Who Am I Speaking With?
When you tap Request Assistance during operating hours, you’ll connect with a CNB Personal Banker — a member of our local team — ready to help guide your transaction or answer account-related questions.
What is the deposit cutoff time?
Deposits made at a CNB Now Self-Service Banking machine before 7:00 PM on business days are generally processed the same business day.
Deposits made after 7:00 PM, on weekends, or on federal holidays will be processed the next business day.
Funds availability may vary. Please refer to your account agreement or contact a CNB banker for details.
Will my deposit show up in my account right away?
Most deposits will appear in your account shortly after your transaction is completed. However, the availability of funds may vary depending on the type of deposit and CNB Bank’s Funds Availability Policy.
What if I need help during my transaction?
At any time during your transaction, simply tap “Request Assistance” on the screen to connect with a CNB Personal Banker who can guide you through the process.
Do I need my debit card to use CNB Now?
You will need your CNB debit card to access the ITM. If your card has tap functionality, you may also be able to tap your card instead of inserting it for a quicker experience.
Are CNB Now machines secure?
Yes. CNB Now Self-Service Banking machines use secure banking technology and encrypted connections to protect your information, just like CNB’s online and mobile banking services.
Is CNB Now replacing in-branch banking?
No. CNB Now is designed to give customers more flexibility and faster service, while still providing access to our local team when you need assistance. Our branches and team members are still here to help whenever you need personalized support.
Where can I find CNB Now machines?
CNB Now Self-Service Banking machines are available at all CNB Bank office locations. Visit our Locations page to find a CNB Now Self-Service machine nearest you.
*Deposit processing times and transaction limits may vary. Please refer to your account agreement or contact a CNB banker for details.
Technology That Connects You to People — Not Replaces Them.